Returns & Exchanges
Due to the perishable nature of our spices and seasonings, we prioritize food safety and cannot accept physical returns of opened products. However, if you are unsatisfied with your order or received a damaged item, we are committed to making it right through a replacement or refund.
Contact Support
Reach out to our customer care team within 30 days of delivery with your order number and details regarding the issue.
Provide Documentation
For items damaged during shipping, please include clear photos of the packaging and product to help us improve our quality control.
Review Process
Our spice experts will review your request within 2 business days to determine eligibility for a refund or a fresh replacement.
Resolution
Once approved, a credit will be applied to your original payment method or a new shipment will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing